Return & Refund Policy
At Qerava Health, we strive to provide reliable and quality healthcare services. This policy outlines the terms for cancellations, returns, and refunds.
1. Service-Based Bookings (Lab, Scan, Physiotherapy, Nursing, Consultation)
- Once a service is booked and confirmed, cancellation may not always be possible.
- If cancellation is requested before service confirmation, it will be considered.
- Refund eligibility depends on the service provider’s policy.
- No refund will be provided after the service has been completed.
2. Delays or Unavailability
- In case a service cannot be arranged or is delayed due to unavailability, users may request cancellation.
- Any applicable refund will be processed based on the situation.
3. Payments
- Payments made directly to service providers are subject to their individual refund policies.
- Qerava Health is not responsible for disputes related to direct payments made to third-party providers.
4. E-Pharmacy (Coming Soon)
- Return and refund for medicines and healthcare products will follow applicable healthcare and pharmacy regulations.
- Prescription medicines will not be eligible for return once dispensed, except in cases of damage or incorrect delivery.
5. Damaged or Incorrect Products (Future Store Orders)
- If a product is received damaged or incorrect, users must report within 24 hours of delivery.
- Replacement or refund will be processed after verification.
6. Contact for Support
For any cancellation or refund requests, please contact us via Call, WhatsApp, or Email with your booking details.
We aim to handle all requests fairly and ensure customer satisfaction.
Last Updated: April 2026